Privacy Policy

1. Information We Collect

Personal Information You Provide

• Name
• Phone number
• Email address
• Property address
• Mailing address
• Insurance claim information you choose to provide
• Photos, documents, estimates, or other project-related files
• Messages, questions, or appointment requests
• Any other information you voluntarily submit through our website, phone, text, email, social media, or in-person communications

Website and Device Information

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• General location data
• Cookies and similar tracking data

If you call, text, email, or message us, we may keep records of those communications for scheduling, customer service, quality control, legal protection, and project documentation.

2. How We Use Your Information

• Respond to your questions or service requests
• Schedule roof inspections, estimates, repairs, or construction services
• Prepare proposals, contracts, invoices, supplements, or project documentation
• Communicate with you by phone, text, email, or other methods
• Send appointment reminders, updates, promotional offers, or follow-up messages
• Process project details, photos, measurements, and insurance-related information
• Improve our website, advertising, customer service, and business operations
• Protect our business, customers, employees, subcontractors, and legal rights
• Comply with legal, insurance, accounting, tax, and regulatory obligations

3. Text Messages, Calls, and Emails

By submitting your phone number, email address, or contact information to 1Up Construction, you authorize us to contact you regarding your request, inspection, estimate, project, service updates, promotional offers, and related business communications. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may still receive non-marketing messages related to active projects, appointments, contracts, payments, safety issues, or warranty matters.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website activity, improve user experience, measure advertising performance, and show relevant ads. These tools may be provided by third parties such as Google, Meta/Facebook, or other advertising and analytics platforms.

5. How We Share Information

We do not sell your personal information in the traditional sense. However, depending on privacy law definitions, certain advertising or analytics activities may be considered sharing or targeted advertising.

• Employees, sales representatives, project managers, and authorized team members
• Subcontractors, suppliers, vendors, and service providers
• Insurance-related parties when you authorize us or provide claim information
• Software platforms used for CRM, scheduling, estimating, payments, communications, marketing, or analytics
• Legal, accounting, insurance, or compliance professionals
• Government authorities, courts, or law enforcement when required by law
• Third parties in connection with a business transfer, merger, sale, or restructuring

We only share information as reasonably necessary for business, service, legal, safety, or operational purposes.

6. Project Photos, Reviews, and Marketing

We may take photos or videos of properties, job sites, materials, crews, before-and-after conditions, and completed work for documentation, quality control, insurance support, training, and marketing. If you do not want your property photos or project images used for marketing, notify us in writing.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, system, email, or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain your information as long as reasonably necessary to provide services, maintain records, resolve disputes, support warranties, comply with obligations, protect business rights, and improve operations and marketing.

9. Your Privacy Rights

Depending on where you live and applicable law, you may request access to, correction of, deletion of, or information about certain personal data we maintain. You may also opt out of certain targeted advertising, data sharing, or sale of personal data as defined by law.

To make a privacy request, contact us at 682-777-8530 or 1Upconstruction23@gmail.com.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for third-party privacy practices, content, security, or policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us

For questions about this Privacy Policy or your personal information, contact 1Up Construction LLC at 682-777-8530, 1Upconstruction23@gmail.com, or 1Upconstructionllc.com.